12-Month Limited Warranty, Plus Safety Instructions and Declaration of Conformity

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

12-Month Limited Warranty 
360fly, Inc. (the Company) warrants to the original retail purchaser of this product that should this product or any part thereof, under normal use and conditions, be proven defective in material or workmanship within 12 months from the date of original purchase, such defect(s) will be repaired or replaced with reconditioned product (at the Company’s option) without charge for parts and repair labor. To obtain repair or replacement within the terms of this Warranty, the product is to be delivered with proof of warranty coverage (e.g. dated bill of sale) specification of defect(s), transportation prepaid. To obtain assistance with an RMA and where to deliver the product, please visit www.360fly.com/support for more information.

This Warranty does not extend to water damage caused by failure to properly seal the microphone opening, with the included Mic Plug, to costs incurred for installation, removal or reinstallation of the product, to damage to digital memory/media devices, or accessories, or loss of media, files or stored data.

This Warranty does not apply to any product or part thereof which, in the opinion of the Company, has suffered or been damaged through alteration, improper installation, mishandling, misuse, neglect, accident, or by removal or defacement of the factory serial number/bar code label(s).

The extent of the company’s liability under this warranty is limited to the repair or replacement provided above and, in no event, shall the company’s liability exceed the purchase price paid by the purchaser for the product. The company assumes no liability for accident, death, injury, or other loss arising from or resulting from use of the product or any part thereof.

This Warranty is in lieu of all other express warranties, implied warranties, or liabilities. Any action for breach of any warranty hereunder, must be brought within a period of 24 months from date of original purchase. In no case shall the company be liable for any consequential or incidental damages for breach of this or any other warranty. No person or representative is authorized to assume any liability for the Company other than expressed herein in connection with the sale of this product. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damage so the above limitations or exclusions may not apply to you. This Warranty gives you specific legal rights and you may also have other rights which vary from state to state. 

GENERAL TERMS AND CONDITIONS

1.1 The benefits given to you in 360fly Standard Warranty are in addition to other rights and remedies you have under law in relation to the products to which 360fly Standard Warranty relates. The following statement only applies to Australian purchases: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1.2 Subject to section 1.1 and the terms below, as your Standard Warranty 360fly agrees to repair or replace at our cost the 360fly product, and any 360fly accessory supplied with the product, purchased by you in Australia or New Zealand from a 360fly Authorised Dealer when the product does not perform in accordance with the manufacturer's specifications during the Warranty Term, commencing from the date of purchase. 

1.3 To make a claim under the Standard Warranty you will need to:

a) In Australia contact the 360fly Call Centre on 1800 360 FLY (359)  to register your claim and provide the details. 

For both Australia you can also visit the support section located on our website, https://support.360fly.com

(b) Provide or make the product available to 360fly or a 360fly Authorised Service Centre or as otherwise agreed with 360fly. If you are required to return the product to a 360fly Authorised Service Centre, 360fly will provide details of the centre to you. To find the nearest 360fly Authorised Service Centre call 1800 360 FLY (359)

(c) Please note, you will need to submit proof of purchase (e.g. bill of sale, invoice, purchase receipt or credit card entry) with your claim.

1.4 Products presented for repair may be replaced by refurbished products of the same type rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.

1.5 If the product presented for repair is capable of retaining user-generated data, repair of the product may result in loss of data. To ensure data retention, a backup copy should always be maintained.

1.6 The product will be at the owner's risk whilst in transit to and from the 360fly Authorised Service Centre, unless transported by 360fly or its Authorised representatives.

1.7 360fly will bear the expense of transport where transported by 360fly or its Authorised representatives. Any other expense of claiming the warranty will be born by you.

1.8  360fly and its Authorised Service Centres may seek reimbursement of any costs incurred by them when the product is found to be in good working order.

Product Safety 

Exercise caution. When using your 360fly camera in your active lifestyle, always be aware of your surroundings to avoid injury to yourself and others.

You’ve been warned. Failure to follow these instructions/warnings could result in fire, electrical shock and other injuries or damage to your 360fly and other property.

Handle this. Your camera contains sensitive components. Do not toss, drop, disassemble, open, crush, roll, deform, shred, kick, microwave, paint, incinerate or insert foreign objects into the camera.

Damage alert. Do not use the 360fly if it has been damaged. For example, if it’s cracked, punctured or has other visible damage.

Charge safely. To avoid shock when charging, do not handle the plug or charger with wet hands. Attempting to use any charger other than the 360fly’s magnetic cradle can damage the camera. If you do not know the voltage and current of a charger, use the included USB cable to charge from a computer.

Don’t force it. Never force-fit connectors into ports. Check for obstructions and make sure connectors match and are aligned correctly.

Water-wise. Do not use the 360fly in rain or in other wet locations without plugging in its Mic Plug. Do not dry a wet 360fly using external heat sources such as hair dryers, heater vents, ovens or microwaves. Simply pat dry with a clean, soft cloth or towel.

Helmet warning. If using your camera with a 360fly baseplate or the Action Camera Mount on a helmet, always select a helmet that meets the applicable safety standards. Inspect your helmet to ensure it’s in good condition and follow the manufacturer’s instructions.

That’s glass. Your 360fly’s lens is glass. Should it break, care should be taken to avoid cuts or other injuries. Keep out of reach of children.

Running hot and cold. Avoid exposing camera and its internal battery to extreme heat or cold. Very low or high temperatures can shorten the battery’s life or stop the camera from working. Avoid instant, dramatic changes in humidity and temperature so condensation doesn’t form on or in the camera.

Be smart, legal and cool. Abide by all local laws when using this camera. There may be laws in your jurisdiction related to the use of the camera in a particular way. Some jurisdictions prohibit the use of a video camera as an attachment to certain equipment such as firearms or use in invasions of privacy.

Lithium batteries: A primary battery shall be marked with the word “WARNING” and the following or an equivalent statement: “Risk of fire and burns. Do not recharge, open, crush, heat above (the manufacturer’s specified temperature rating), or incinerate.” If space does not permit marking on the battery, the marking may be on the smallest unit package.

Do not get the battery wet; water will damage the battery, which could cause an explosion or fire.

Risk of explosion or personal injury if batteries are mutilated, or exposed to conducting materials, liquids, fire, or heat (above 54° C or 130° F). Do not use or recharge damaged rechargeable batteries. Do not mix battery types. Dispose of spent or damaged batteries according to manufacturer instructions and local laws. 

FCC Compliance Statement:
This device complies with part 15 of the FCC rules.
Operation is subject to the following conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation. 

Declaration of Conformity
360fly, Inc.
1000 Town Center Way
Suite 200
Canonsburg, PA 15317, USA

Declares under our sole responsibility that the product:
Product Type: Action Camera
Model Number: 360FLYBLK
FCC Identifier: 2ADDK-360FLYBLK 

Conforms to the following Product Specifications:
Health and Safety 
EN 60950-1:2006 + A2:2013
EN 62311 :2008
EN 62209-2:2010
EN 50360+A1: 2012
EN 62479: 2010

Spectrum 
EN 300 328 V1.8.1

EMC
EN 301 489-1 V1.9.2
EN 301 489-17 V2.2.1
EN 55022: 2010
EN 55024: 2010

RoHS 
EN 50581: 2012

The product specified above is in conformity with the essential requirements and other relevant requirements of the R&TTE Directive (1999/5/EC) and the following Directives.

The product carries the CE mark accordingly.
EMC Directive: 2004/108/EC
LVD Directive: 2006/95/EC
RoHS Recast Directive: 2011/65/EU

Click here, to download the 12-month limited warranty, Safety and Declaration of Conformity.


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